| The Ultimate Question: Driving Good Profits and True Growth |  | Author: Fred Reichheld
Publisher: Harvard Business School Press
Category: Book
List Price: $32.95
Buy New: $18.70
as of 2/7/2012 18:39 MST details
You Save: $14.25 (43%)
New (25) Used (118) Collectible (1) from $0.96
Seller: Kryston
Sales Rank: 32,361
Languages: English (Unknown), English (Original Language), English (Published)
Media: Hardcover
Edition: 1
Pages: 224
Number Of Items: 1
Shipping Weight (lbs): 1.1
Dimensions (in): 9.7 x 6.5 x 1
ISBN: 1591397839
EAN: 9781591397830
ASIN: 1591397839
Publication Date: March 2, 2006
Availability: Usually ships in 1-2 business days
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Product Description
CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors - customers who complain loudly about the company and switch to competitors at the earliest opportunity. Based on extensive research, "The Ultimate Question" shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Vivid stories from leading-edge organizations illustrate the ideas in practice. Practical and compelling, this is the one book - and the one tool - no growth-minded leader can afford to miss.
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